Privacy Policy

Last updated: 11 September 2026

This Privacy Policy explains how Oxen Hide ("we", "our", "us") collects, uses and protects your personal information when you visit our website, contact us or buy from us. Oxen Hide is based in Lahore, Pakistan. By using our website, you agree to this policy.

1. Information we collect

When you place an order:

• Your name, phone number and email address
• Your delivery and billing address
• Your order details and order history
• Payment details you share with us, such as bank transfer information. We do not store debit or credit card numbers.

When you browse our website:

• IP address, browser and device type
• The pages you view and the website that referred you
• Cookie identifiers

When you contact us:

• Your messages by email, WhatsApp, phone or our contact form
• Any photos or documents you send, for example with a return request

2. How we use your information

• To confirm, prepare and deliver your order
• To contact you about your order, including confirmation calls or messages
• To handle returns, exchanges and customer care
• To prevent fraud and keep our website secure
• To understand how our website is used and improve it
• To send offers and news, only if you have agreed to receive them. You can opt out at any time.
• To meet our legal, tax and accounting obligations

We do not sell your personal information.

3. Who we share it with

We share only what is needed, with:

• Courier and delivery partners, to deliver your order
• Banks and payment providers, to process payments and refunds
• Our website hosting and technical service providers
• Analytics and advertising services such as Google and Meta, where we use them

We may also share information when the law, a court or a government authority requires it.

4. WhatsApp, calls and messages

If you message us on WhatsApp or give us your phone number, we use it to reply to you and to update you about your orders. We will not add you to marketing broadcasts without your agreement.

5. Cookies

Cookies are small files saved on your device. We use them to keep your cart and checkout working, remember your preferences and understand website traffic. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart, may then stop working.

6. How long we keep information

We keep personal information for as long as we need it to fulfil orders, handle returns and exchanges, resolve disputes and meet tax and accounting rules. After that it is deleted or anonymised.

7. Security

Our website uses SSL encryption, and access to customer information is limited to the people who need it. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security, but we work to protect your information.

8. Your choices

You can ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete your information, where we are not required to keep it
• Stop sending you marketing messages

To make a request, contact us using the details below.

9. Children

Our website is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has shared information with us, please contact us and we will remove it.

10. Links to other websites

Our website may link to other websites, such as our social media pages. We are not responsible for how those websites handle your information.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

Oxen Hide, Lahore, Pakistan
Email: customerservice@oxenhide.com
Phone and WhatsApp: 0345 6606669